FITUG e.V. Förderverein Informationstechnik und Gesellschaft

EU: Study on practical consumer experiences

http://europa.eu.int/comm/dg24/library/surveys/sur12_en.html

The Directorate General for Health and Consumer Protection of the European Commission provided financial support to "Consumers International" for a study on practical consumer experiences with electronic commerce (consumers@shopping).

The final report is now available, and can be downloaded from this site or at

http://www.consumersinternational.org/campaigns/index.html#electronic

http://europa.eu.int/comm/dg24/library/surveys/sur12_en.pdf

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