Re: Rockwell-Patent "Call me back"-Button

["Axel H Horns" <horns@t-online.de>]

On 23 Mar 00, at 17:27, PILCH Hartmut wrote:

> > Was ist denn in solchen Faellen Gegenstand des Patentes, darf
> > kuenftig theoretisch niemand mehr so einen "One click" Button haben
> > ? Oder bezieht es sich nur auf bestimmte Innereien ?
> 
> Man muesste hier die Patentansprueche auflisten, um das zu
> beantworten.

So isses.

US-A-5,991,394

http://164.195.100.11/netacgi/nph-
Parser?Sect1=PTO2&Sect2=HITOFF&u=/netahtml/search-
adv.htm&r=1&p=1&f=G&l=50&d=curr&S1=5,991,394.WKU.&OS=PN/5,991,394&RS=P
N/5,991,394

-------------------------------- CUT ---------------------------------

[...]

1. A method for establishing voice communications between a computer 
user and an agent, the computer user being associated with a user 
computer and a telephone number of a telephone associated with the 
computer user, the method comprising the steps of:  

establishing a computer data base accessible by the user computer; 

prompting the computer user to enter a call request in the computer 
data base;  

transmitting the call request from the computer data base to a 
telephone switching system; and  

automatically establishing voice communications between the agent and 
the computer user by the telephone switching system in response to 
the call request.  

[...]

13. A method for establishing voice communications between a computer 
user and an agent, the computer user being
associated with a user computer and a telephone, the method 
comprising the steps of: 

establishing a computer data base which is accessible by the user 
computer; 

receiving a call request by the computer user in the computer data 
base for the agent to call the computer user, the call request
including a telephone number of the telephone associated with the 
computer user; 

transmitting the call request from the computer data base over a 
computer network to a telephone switching system; 

automatically dialing the telephone number of the telephone 
associated with the computer user by the telephone switching
system based on the telephone number in the call request; and 

automatically connecting the agent to the telephone by the telephone 
switching system. 

[...]

24. A method for establishing voice communications between a computer 
user and an agent, the computer user being
associated with a user computer and a telephone number of a telephone 
associated with the computer user, the method
comprising the steps of: 

establishing a computer database accessible by the use computer; 

prompting the computer user to enter a call request in the computer 
database; 

transmitting the call request from the computer database to a 
telephone switching system having a telephone computer and an
automatic call distributor associated with the agent; 

sending a dial request command from the telephone computer to the 
automatic call distributor in response to the call request
from the computer database; and 

automatically dialing the telephone number by the automatic call 
distributor in response to the dial request command. 

[...]

-------------------------------- CUT ---------------------------------

Jeder, der von einer der technischen Lehren gemaess der unabhaengigen 
Ansprueche 1, 13 oder 24 *IN DEN VEREINIGTEN STAATEN* (oder mit 
aufweisbarem Bezug zu deren Territorium) gewerblich Gebrauch macht, 
verletzt das Patent US-A-5,991,394.

In anderen Laendern ist dieses Patent *nicht* unmittelbar anwendbar.

Es ist allerdings moeglich, dass Rockwell diese Erfindung auch in 
anderen Laendern zum Patent angemeldet hat und dort ebenfalls ein 
Patent erteilt worden ist oder noch erteilt werden wird. Die 
Patentansprueche werden dann in der Regel aber von den in den USA 
erteilten Anspruechen abweichen.

--AHH