AW: AW: [icann-eu] Re: 10.000 PIN codes found....

[SchultzKom@t-online.de (Christian Schultz Kommunalberatung)]

Dear Roberto,

I wouldnīt had complaint about this if I hadnīt made my experience with
ICANNs staff.
I wrote at least two times to Andrew because I hadnīt got a letter with a
Pin and got the cool answer that my address had been incomplete, but the
time had gone by, i.e. at the last mail it was too late to repair. Even if
all my mails contained my full address.
This are my experience and so I can adjoin a third possibility which might
have happen:

3. the letter with the Pin returned to ICANN and was collected or destroyed,
and the concerned "individual" got nothing to know.

Thatīs what I meant!

Best regards

Christian


Christian Schultz, RA, StD.a.D., Kommunalberatung
58097 Hagen, Kammannstr. 18
Tel.: 02331 - 843407, Fax: 02331 - 843408
SchultzKom@t-online.de


-----Ursprüngliche Nachricht-----
Von: Roberto Gaetano [mailto:roberto_gaetano@hotmail.com]
Gesendet: Dienstag, 21. November 2000 13:21
An: SchultzKom@t-online.de; roberts@icann.org; icann-europe@fitug.de
Cc: ajm@icann.org
Betreff: Re: AW: [icann-eu] Re: 10.000 PIN codes found....


Christian,

>This is a good example how ICANN cares about the rights of members - if we
>still are members....
>If I imagine I would have been responsable of this I think if 60.000
>memberships had not been activated I had organized a mail to all members
>asking everyone if he had got the Pin or not.

I was puzzled by this approach, because I am assuming that if the PINs were
sent, and the account not activated, one of the two might have happened:
1. the individual was no longer interested in activating his/her membership
2. the letter with the PIN arrived in a different place than expected.

In either case, there will be no point in spending time and money in giving
a second try.
OTOH, if the individual that did not receive the PIN was really interested,
he/she would have contacted ICANN in first place to check why the thing did
not happen.
If they did not do so, it shows, IMHO, that *them*, not ICANN, have a low
interest in the matter.

In other words, if I do not receive a letter with important (to me) infos, I
would contact the sender to check what's happening, I would not expect the
sender to make a second contact, and ask me "Did you *really* receive my
mail?"

Regards
Roberto


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